{"id":577,"date":"2022-02-23T15:25:17","date_gmt":"2022-02-23T15:25:17","guid":{"rendered":"https:\/\/skimontblanc.groupeforman.ca\/?page_id=577"},"modified":"2026-05-20T10:01:23","modified_gmt":"2026-05-20T15:01:23","slug":"politiqueannulation","status":"publish","type":"page","link":"https:\/\/skimontblanc.com\/en\/passes-de-ski-mont-blanc\/politiqueannulation\/","title":{"rendered":"Passes Cancellation policies"},"content":{"rendered":"
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Purchasing policies and conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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These general conditions and policies apply to all activities, products and events organized by Ski MontBlanc, including, but not limited to: downhill skiing, snowboarding, lockers, rentals, mountain biking (downhill and uphill), Wibit water games, alpine hiking, snowshoeing, as well as ski, snowboard, bike and wakeboard lessons. They also cover Mont Blanc's year-round events and competitions, as well as winter and summer equipment rentals.\u00a0<\/span>\u00a0<\/span><\/p>

The purchase of a ticket, pass, service, equipment rental, locker or participation in an event implies acceptance of all associated conditions, restrictions and risks.\u00a0<\/span>\u00a0<\/span><\/p>

Mont Blanc reserves the right to revoke any product in the event of non-compliance with the Mountain Code of Conduct or any other harmful behavior. Any fraud (lending, sale or reproduction of a pass or ticket, use of the wrong category of person and any other reason not mentioned) will result in immediate revocation without refund and the possibility of prosecution if the fines are not paid.<\/span>\u00a0<\/span><\/p>

PURCHASING CONDITIONS<\/span><\/b>\u00a0<\/span><\/p>

No refunds or transfers to another season or person possible<\/span><\/b> for season passes, day tickets, weekend programs, ski and snowboard lessons, biking, wakeboarding, events, equipment rentals and lockers. Lessons start and end on time. Instructor assignments are not guaranteed and are subject to change at any time. No refunds or rescheduling will be given in the event of late arrival. Weekend programs or fixed-date courses : No substitutions or refunds in the event of absence. Lessons are given on the scheduled dates, regardless of weather conditions, unless Mont Blanc decides to cancel. No refunds or carry-overs of private lessons to the following season. Prices are in Canadian dollars and exclude taxes. Proof of age may be required. Passes are personal and non-transferable.\u00a0<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

Pass credit conditions in the event of medical incapacity (medical proof required) Use at full price less <\/span>\u00a0<\/span><\/p>

WINTER SEASON<\/span><\/b>\u00a0<\/span><\/p><\/td>

Credit<\/span><\/b>\u00a0<\/span><\/p><\/td>

Administrative expenses<\/span><\/b>\u00a0<\/span><\/p><\/td>

SUMMER SEASON<\/span><\/b>\u00a0<\/span><\/p><\/td>

Credit<\/span><\/b>\u00a0<\/span><\/p><\/td>

Administrative expenses<\/span><\/b>\u00a0<\/span><\/p><\/td><\/tr>

Request made BEFORE opening<\/span><\/b>\u00a0<\/span><\/p><\/td>

100%<\/span>\u00a0<\/span><\/p><\/td>

\u2013 34.99$ +tx per pass<\/span>\u00a0<\/span><\/p><\/td>

Request made BEFORE opening<\/span><\/b>\u00a0<\/span><\/p><\/td>

100%<\/span>\u00a0<\/span><\/p><\/td>

\u2013 34.99$ +tx per pass<\/span>\u00a0<\/span><\/p><\/td><\/tr>

Request made BEFORE Dec. 25<\/span><\/b>\u00a0<\/span><\/p><\/td>

80%<\/span>\u00a0<\/span><\/p><\/td>

\u2013 34.99$ +tx per pass<\/span>\u00a0<\/span><\/p><\/td>

Request made BEFORE July 1<\/span><\/b>\u00a0<\/span><\/p><\/td>

80%<\/span>\u00a0<\/span><\/p><\/td>

\u2013 34.99$ +tx per pass<\/span>\u00a0<\/span><\/p><\/td><\/tr>

Request made BEFORE Jan. 15.<\/span><\/b>\u00a0<\/span><\/p><\/td>

30%<\/span>\u00a0<\/span><\/p><\/td>

\u2013 34.99$ +tx per pass<\/span>\u00a0<\/span><\/p><\/td>

Request made BEFORE July 18<\/span><\/b>\u00a0<\/span><\/p><\/td>

30%<\/span>\u00a0<\/span><\/p><\/td>

\u2013 34.99$ +tx per pass<\/span>\u00a0<\/span><\/p><\/td><\/tr>

NO credit after Jan. 15.<\/span><\/b>\u00a0<\/span><\/p><\/td>

0%<\/span>\u00a0<\/span><\/p><\/td>

\u00a0<\/span><\/p><\/td>

NO credit afer July 18.<\/span><\/b>\u00a0<\/span><\/p><\/td>

0%<\/span>\u00a0<\/span><\/p><\/td>

\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table>

Mont Blanc reserves the right to refuse any request. Credit issued in the form of a Mont Blanc gift card only.<\/span><\/b> An administration fee of 34.99$ + taxes is charged for each pass, ticket, course and\/or any other product when a credit is issued. Processing time: 14 working days. No compensation for partial or total closure due to weather conditions, breakdowns, staff shortages, delays, equipment breakdowns or any other situation beyond our control. Mont Blanc declines all responsibility for any omissions, loss, theft, breakage or damage to visitors' personal equipment, including, but not limited to, oil deposits on clothing, damage to equipment, and any other deterioration that may occur while using our facilities and services. Visitors assume full responsibility for their equipment at all times. Lost pass replacement fee: 4.35 $ + taxes. A clear photo of the pass holder is required for all passes, and a fee of 34.99$ + tax applies for the return of a photo.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

RISK RECOGNITION<\/span><\/b>\u00a0<\/span><\/p>

I agree to abide by the Mountain Code of Conduct (\"Code\") at all times and to treat others with courtesy. The Code is adopted pursuant to the Loi sur la s\u00e9curit\u00e9 dans les sports. The Code applies to everyone involved in snow sports and has the force of law. Activities and events organized by Mont Blanc, including alpine skiing and snowboarding, mountain biking (downhill and uphill), Wibit inflatable water games, alpine hiking, snowshoeing, ski, snowboard, bike and wakeboard lessons, as well as wakeboarding and participation in sporting events and competitions, involve inherent risks that each participant must recognize and accept. These risks include, but are not limited to, changing weather conditions that may affect the quality and safety of activities (snow, rain, wind, freezing rain, extreme cold, extreme heat), the presence of natural and man-made obstacles such as rocks, trees, crevasses, pits, slippery surfaces, snow park modules, steep trails, water structures and course elements, the presence of ice and patches of ice, both in winter and summer, increasing the risk of falls, the risk of collision with other users, including skiers, cyclists, hikers, swimmers and activity participants, the use of ski lifts, including risks related to loading, unloading, stops during operation and breakdowns, the presence of maintenance and rescue vehicles and snowmaking equipment at all times on the mountain, risks related to physical exertion, such as fatigue, cramps, sprains, fractures, hypothermia, hyperthermia, drowning, defective or misused equipment increasing the risk of accidents, loss or theft of personal equipment, as well as increased risks related to participation in sporting events or competitions due to speed, jumps and physical contact. Mont Blanc has a zero-tolerance policy regarding the use of alcohol, drugs or any other substance that may impair physical or cognitive abilities, and any violation will result in sanctions up to and including immediate expulsion without refund and prosecution for violation of applicable laws. Mont Blanc is not responsible for any injury, loss or damage to property resulting from participation in its activities or events. The participant acknowledges that he\/she is solely responsible for his\/her own safety and that of other users, by complying with staff instructions, using compliant equipment, assessing his\/her own skill level, respecting other users, practicing the activity in a controlled manner and not attempting maneuvers beyond his\/her ability.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

Winter sports - <\/span><\/b>Only equipment authorized by Mont Blanc is allowed on the slopes. Please consult our website for a complete list. Skiers must respect the mountain code of conduct.\u00a0<\/span>\u00a0<\/span><\/p>

Snow \/ bike \/ wakeboard school<\/span><\/b> (Skiing, snowboarding, biking, wakeboarding) - Students must have the proper equipment in good condition. Skiing, snowboarding, biking and wakeboarding involve inherent risks, regardless of the instructor's level of supervision and the student's skill level, which I acknowledge and accept. It is the student's responsibility to follow the instructor's instructions and put them into practice. It is the student's responsibility to respect signs and act in a safe manner. It is the responsibility of the parent\/guardian\/caregiver or participant to disclose to the school and the instructor any pre-existing medical condition of the student that may have an impact on the practice of the sport and the inherent risks. I recognize that the sports are practiced over a large area, which means that the instructor is not in close proximity to his\/her student(s) at all times, nor can he\/she intervene directly at all times. Instructors cannot have visual contact with their students at any time. In a group lesson, the instructor's attention is divided among the students, and the instructor cannot focus on one student in particular at any given time. The student may be required to take the lift without the instructor in the same chair (boarding coordination). Helmets must be worn for all sports.<\/span>\u00a0<\/span><\/p>

Equipment Rental<\/span><\/b> (Winter\/Summer) - Photo identification is required for all rentals. Equipment must be returned before the rental center's closing time. Late fees may apply. Damaged or lost equipment must be replaced at the renter's expense. A deposit is required when renting a bike.<\/span>\u00a0<\/span><\/p>

Locker rental<\/strong> \u2013 The use of lockers is the responsibility of the user. They remain responsible for their personal belongings at all times.\u00a0Ski Mont Blanc<\/span>\u00a0cannot be held liable in the event of loss, theft, or damage to stored items.<\/p>

Alpine ski touring and snowshoeing - <\/span><\/b>Climbing and snowshoeing trails are accessible only to holders of a pass or day ticket.<\/span> Climbs must be made exclusively on designated routes. All off-path ascents are forbidden. Descent on the ascent trails is forbidden. Skiers must use open, marked trails. Skiing is strictly forbidden outside lift operating hours. Any infringement will result in sanctions and applicable rescue costs.<\/span>\u00a0<\/span><\/p>

Mountain Bike<\/span><\/b> (MbPark) - Cyclists must respect trail difficulty levels according to their experience. Bicycle maintenance and checks are the responsibility of the rider. <\/span>responsibility<\/span> of the participant. No refunds in the event of mechanical failure. Access to the park is forbidden outside opening hours, subject to penalties. Bicycle lifts must be used in accordance with the posted instructions.<\/span>\u00a0<\/span><\/p>

Wibit <\/span><\/b>(Inflatable water games) - A personal flotation device (Mont Blanc PFD only) must be worn by all participants, without exception. Jumping and diving from inflatables is strictly forbidden. Parents\/guardians are responsible for supervising children under 8.<\/span>\u00a0<\/span><\/p>

Wakeboard<\/span><\/b> - All participants must be able to swim. Personal flotation devices and helmets must be worn throughout the activity. Participants must be attentive to other users to avoid collisions. The instructions of the supervising staff must be respected at all times. The safety equipment provided must be worn correctly throughout the session.<\/span>\u00a0<\/span><\/p>

Events - <\/span><\/b>Participants must follow the specific rules of each event. Unsafe or disrespectful behavior will result in immediate exclusion without refund. Mont Blanc is not responsible for injury or loss of property during an event.<\/span>\u00a0<\/span><\/p>

General Terms and Conditions at the Snow School<\/strong><\/p>

Reserve your lesson dates in advance to make sure our instructors are available.\u00a0Lift ticket, season pass or snow pass is required and is not included for the duration of the lesson. <\/strong>Non-refundable, non-transferable.\u00a0<\/strong>Helmets are mandatory for all participants. The reference date for age is December 3 of the current year. All prices are per person. Taxes are extra. Our tickets and passes are now issued on rechargeable cards online. A non-refundable fee of $5 (plus GST and QST) will be added to each pass or ticketing product purchased. Mont Blanc reserves the right to modify prices and programs without notice.<\/p>

Rescheduling policy for INI private lessons and packages \u2013\u00a0<\/strong>Any changes to dates or times must be made before 3pm, 2 days before the course.\u00a0<\/p>

Rescheduling policy for weekend programs and special programs \u2013 <\/strong>In the event of extreme temperatures, courses will be postponed and resumed in the weeks following the scheduled end of the program (up to a limit of two courses). The decision will be made that morning, and information will be updated at 6:30 a.m. To check on the availability of courses, visit skimontblanc.com or check out our Ski Mont-Blanc Facebook page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PHOTOS ON FILE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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IMPORTANT: All season pass holders must have a valid photo on file that meets the criteria below. No hats, glasses, helmets, the face must be free of any accessories and be taken with a neutral background.\u00a0<\/p>

Photos that do not meet these criteria will be returned to the Service Center at a charge of 34.99$ + tax.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Politiques et Conditions d’achats Les pr\u00e9sentes conditions g\u00e9n\u00e9rales et politiques s\u2019appliquent \u00e0 toutes les activit\u00e9s, produits et \u00e9v\u00e9nements organis\u00e9s par Ski Mont Blanc, incluant, sans s\u2019y limiter : le ski […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":29948,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-577","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPasses Politiques d'annulation - Mont Blanc<\/title>\n<meta name=\"description\" content=\"Consultez nos conditions flexibles et rassurantes pour modifier ou annuler vos services en toute tranquillit\u00e9. Informez-vous d\u00e8s maintenant !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skimontblanc.com\/en\/passes-de-ski-mont-blanc\/politiqueannulation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Passes Politiques d'annulation - Mont Blanc\" \/>\n<meta property=\"og:description\" content=\"Consultez nos conditions flexibles et rassurantes pour modifier ou annuler vos services en toute tranquillit\u00e9. 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